Caira is a WhatsApp receptionist for clinics and hospitals. It books appointments, takes payment, sends reminders, and knows when a message can't wait.
The gap
Patients don't plan appointments during business hours. They message after dinner, on Sundays, at midnight — when the desk is dark.
The hours your desk is closed are the hours nobody answers. Caira covers the other 13 hours, and Sundays — so a request at 11pm becomes a booking instead of a missed call in the morning.
The walkthrough
Long after the desk has closed. No app to download, no form, no hold music — just WhatsApp, which is already on their phone.
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Safety first
Every message is screened for red-flag symptoms before the booking funnel gets anywhere near it. Chest pain, breathlessness, stroke signs — Caira surfaces your emergency line and 108 immediately, and flags the chat for your team.
Everything it does
Not a chatbot with a script — the jobs your reception actually does, grouped by where they fall in a patient's visit.
Instant replies at any hour, in your clinic's voice.
Fees, timings, doctors — read from your data, never invented.
Red-flag symptoms skip the funnel and surface your hotline.
A native WhatsApp Flow. No links, no logins.
Reads live availability, so it can't double-book.
UPI or card locks the slot. Unpaid holds release themselves.
Patients manage their own bookings by chat.
A cancellation is offered to the next patient waiting.
24-hour and 3-hour nudges, sent without staff.
Happy patients are guided to leave a Google review.
A post-visit follow-up a week later.
Every chat, booking and metric on one screen.
Your command centre
Reply to any patient by hand, override a booking, or just watch it run itself.
Built for groups
A hospital group doesn't need a number per location. Caira asks three questions and routes the patient to exactly the right diary — and each hospital's data stays isolated from every other.
Which branch is nearest, or where their doctor sits.
Only the departments actually staffed at that branch.
Only doctors with real, open slots in that diary.
Each hospital's patients, bookings and conversations are isolated. One clinic can never see another's.
Getting started
To go live, your clinic gets its own official WhatsApp Business Account. You prove you're a real registered business — only you can do that — and Caira does everything technical after that.
A free account at business.facebook.com. One form.
Exactly as they appear on your GST or incorporation certificate.
Meta checks you're a real registered business. Only you can do this part.
One click that lets us do the technical setup for you.
You're done — hand over to Caira
We register the number and handle the platform setup.
Patients see your hospital's own name in WhatsApp — never ours.
Booking, reminders and menus wired to your doctors, departments and timings.
We test on your number with your team, then open it to patients.
Your clinic always owns its WhatsApp number and account. Caira connects to it, and can be removed at any time.
Get started
Tell us about your clinic and we'll walk you through the four steps on your side — usually on the same call.
Who builds Caira
Caira is a product of Swinfy Solutions Private Limited, a software company based in Hyderabad, India. It runs on the official WhatsApp Business Platform, on your own verified number.
hello@bookwithcaira.com